Deliveries & Returns

Delivery fees
We charge a flat delivery fee of £6.00. All orders over the value of £100 are delivered free of charge.

We aim to deliver within 5 working days. If we are unable to do so we will inform you via email.

We currently only deliver within the UK.

International enquiries, please email.

Damaged goods

If you received an item damaged or broken please send us photographs

1. Of the damage

2. Of the interior packaging

3. Of the exterior packaging with labels

These are absolutely essential in making a claim

Returns

Our policy lasts 15 days. If 15 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@portfolio-n8.com

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, email us for details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

International Shipping